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Remote control solution for faster helpdesk support and issue resolution



As remote office s and telecommuting become more prevalent, the ability to manage devices from virtually any location is quickly changing from a luxury to a necessity.  Symantec pcAnywhere, a leading remote control solution, helps organizations access and securely manage remote s to resolve issues quickly.  Symantec  pcAnywhere supports multiple platforms for both host and remote systems, Windows, (now supporting Vista),  Linux, and Mac. For s can also be securely accessed from Windows Mobile/Pocket PC devices and Web browsers.

Symantec pcAnywhere 12.1 gives you the ability to easily connect to mission critical servers and endpoint devices ensuring complete control even if your building becomes inaccessible.

• Connect to remote devices simply and securely
• Work across multiple platforms easily
• Manage s and resolve helpdesk issues quickly

It lets mobile workers access vital data and applications from their homes, hotel rooms, and customers' office s.  It's also the ideal solution for help desks, VARs, and system integrators that need an efficient, versatile way to support users in multiple locations.

• Windows Vista support enables management of Windows Vista s from any pcAnywhere remote system.
• Mac OS X Universal support provides remote control capability across PowerPC and Intel-based Mac systems.

 

Symantec pcAnywhere 12.1 helps organizations access and manage remote s securely across multiple platforms ( Windows Vista, Linux, and Mac OS X Universal) in order to resolve issues quickly. Easy-to-use and streamlined connectivity provides access to your mission-critical servers in the event of a disaster, ensuring comprehensive control of your servers and endpoint devices.

• Provides a feature-rich, secure, reliable remote control  solution to accelerate resolution of helpdesk calls.

• Offers heterogeneous host and remote platform support across Windows (now Vista), Linux, and Mac OS X; all hosts can also be accessed from Microsoft: Pocket PC devices or Web browsers.

• Supports 64-bit environments

• Gateway option enables real-time discovery of and connection to multiple devices behind firewalls and NAT devices. that mitigates private and dynamic IP challenges, and minimizes port opening and forwarding.

• Host invitation feature simplifies the process of hosts establishing a reverse connection from behind firewalls and NAT devices.

• User interface provides simple, graphical, task-based options. They also of fer the option to combine the pcAnywhere Manager with all active sessions into a single window.

• Mobile remote management tools reduce the steps, bandwidth, and time required for remote troubleshooting and issue resolution from Pocket PC and Pocket PC Phone devices.

• The Symantec pcAnywhere Access Server option facilitates the discovery of and connection to multiple pcAnywhere hosts from anywhere - regardless of location or network configuration. (Sold separately; works in conjunction with pcAnywhere 12.x.)

• AES encryption algorithm gives users a choice of all available cipher strengths (128-bit, 192-bit, and 256-bit) in addition to the currently of fered RC4 symmetric algorithm and other options (pcAnywhere encoding, public key, or none). pcAnywhere encryption is FIPS 140-2 validated.

• Supports multiple authentication methods, enabling customers to use existing network authentication user names and passwords with pcAnywhere.

• Windows PE support allows the use of a pcAnywhere Thin Host within the Microsoft: Windows PE operating system.

• Symantec pcAnywhere Mobile™ permits a connection to and remote control of a standard pcAnywhere host from a current market-standard Microsoft: Pocket PC device over any TCP/IP connection, wireless (cellular, Bluetooth, and WiFi). Users can be away from their desktops while still having access to their s via pcAnywhere.

• Bandwidth auto-detect allows users to optionally detect the actual connection speed (bandwidth) of each connection, and adjust settings that affect performance during lower-bandwidth connections.

• Symantec Packager simplifies pcAnywhere installation and setup, and allows administrators to tailor the solution to best fit the needs of their organization.

Symantec pcAnywhere Windows Host, Remote and Gateway

• Windows Vista (Home Basic, Home Premium, Business - Business, Enterprise, Ultimate)

• Windows XP (Home, Pro, TabletPC, and Media Center)

• Windows XP Embedded and Windows Embedded for POS

• Windows 2000 (Pr of essional, Server, Advanced Server)

• Windows Server 2003 (Standard and Enterprise)

• pcAnywhere Host and Gateway are supported on Windows x64 (AMD64 or EM64T processors only) where applicable

Required for all Windows installations

• 233MHz or faster processor

• 128 MB of RAM

• 35 MB of available hard disk space

• CD or DVD drive

• Microsoft: Internet Explorer 6.0 SP1 or later

Symantec pcAnywhere CrossPlatform Remote

• Java Runtime Environment 1.4.2 or later

• Red Hat Enterprise Linux ES or WS 3.0 or 4.0, SuSE

• Enterprise Desktop 9 or 10, or OpenSuSE 10.0 or 10.1

• Mac OS X 10.4 or later (PowerPC G4 or G5 or Intel processor)

• Windows 2000 or later

Symantec pcAnywhere Linux Host

• Red Hat Enterprise Linux ES or WS 3.0 or 4.0, SuSE Enterprise Desktop 9 or 10, OpenSuSE 10.0 or 10.1, SuSE Enterprise Server 9 or 10

• KDE or GNOME

Symantec pcAnywhere Mac OS X Host

• Mac OS X 10.4 or later (PowerPC G4 or G5 or Intel processor)

Symantec pcAnywhere Web Remote

• Java Runtime Environment 1.4.2 or later

• Microsoft: Internet Explorer, Mozilla Firefox, or Safari

pcAnywhere Mobile

• Windows Mobile 2003 SP1 for Pocket PC/Pocket PC Phone Edition or later

• 1 MB of available RAM for installation

Symantec Packager

• Windows Vista (Business - Business, Enterprise, Ultimate)

• Windows XP (Pr of essional)

• Windows 2000 (Pr of essional, Server, Advanced Server)

• Windows Server 2003 (Standard and Enterprise)